Why is Outboundry not sending warmup emails from my email account?

Overview

If Outboundry is not sending warmup emails from your connected email account, it’s usually due to system checks, configuration settings, or account-level limits.

In most cases, this is expected behavior—not a bug—and can be resolved by reviewing a few common scenarios.

Common Reasons Why Warmup Emails Are Not Being Sent

1. Newly Connected Email Account

After connecting a new email account, Outboundry may take some time before starting warmup.

Why this happens:

• The system performs background validation checks

• Your account is added to the warmup pool

• Sending schedules are aligned based on availability

⏱️ This process can take several hours before warmup emails begin.

2. Warmup is Paused Due to Plan or Billing

If your account has been downgraded (e.g., from a paid plan to free), warmup activity may be paused automatically.

What to check:

• Your current subscription status

• Whether warmup is included in your plan

3. Monthly Warmup Limit Reached

Outboundry may enforce a monthly warmup sending limit across your email accounts.

Once this limit is reached:

• Warmup emails are paused until the next billing cycle

This helps maintain system quality and prevent abuse.

4. Weekend Sending is Disabled

By default, warmup emails may not be sent on weekends to mimic realistic human behavior.

What you can do:

• Enable weekend sending from Warmup Settings if needed

5. Email Provider Blocking or Rejecting Emails

Sometimes your email provider (like Gmail or Outlook) may block or reject warmup emails.

Possible reasons:

• Strict security filters

• Authentication issues (SPF, DKIM, DMARC)

• Temporary sending restrictions

If this happens, warmup emails won’t be sent from your account until the issue is resolved.

What Should You Do?

If warmup emails are not being sent:

1. Wait a few hours if the account was recently connected

2. Check your subscription plan and limits

3. Verify warmup settings, including weekend sending

4. Review your email authentication setup (SPF, DKIM, DMARC)

5. Check for provider restrictions or errors

When to Contact Support

If none of the above scenarios apply and warmup emails are still not being sent:

• There may be a backend or provider-specific issue

• Outboundry support can help diagnose and resolve it quickly

Summary

Warmup emails may not be sent due to:

• Initial setup delays

• Plan or quota limitations

• Disabled sending schedules

• Email provider restrictions

Most issues are temporary and can be resolved with simple checks.