Purchase type | Refundable? |
First-time (new) subscription | Yes, within 14 days of purchase |
Subscription renewal | No — cancel before the renewal date |
Lead Finder credits | No |
AI credits | No |
Email Finder credits | No |
Mailboxes purchased under Email Infrastructure | No |
Rented LinkedIn accounts | No |
If you're subscribing to an Outboundry plan for the first time, you can request a full refund within 14 days of your initial payment. No explanation is required, though we appreciate any feedback that helps us improve.
This applies to your first subscription payment only. It does not extend to renewals, plan upgrades, or any of the non-refundable purchases listed below.
To request a refund, contact us at [[email protected]] from the email address on your account, or open a chat from inside your workspace. Approved refunds are returned to your original payment method within [X] business days, depending on your bank or card issuer.
Once a subscription refund is issued, your workspace is downgraded and scheduled campaigns stop sending. Export anything you want to keep before you request the refund.
Outboundry subscriptions renew automatically on the same date each billing cycle. Once a renewal charge is processed, it can't be refunded — including partial or prorated refunds for unused time in that cycle.
If you don't want to continue, cancel before your renewal date. Your plan stays fully active until the end of the period you've already paid for, so cancelling early costs you nothing.
Go to Settings → Billing in your Outboundry workspace.
Select Manage subscription.
Choose Cancel subscription and confirm.
You'll see your next renewal date on the Billing page. We recommend cancelling at least [24 hours / 1 business day] before that date so the change is processed in time.
The following are not refundable once purchased, whether bought as an add-on or bundled into a plan:
Lead Finder credits — credits are drawn from our data providers the moment a search is run.
AI credits — consumed at the point of generation.
Email Finder credits — consumed when an email lookup is performed.
Mailboxes purchased under Email Infrastructure — domains and mailboxes are provisioned on your behalf immediately after purchase.
Rented LinkedIn accounts — accounts are allocated and warmed for your workspace on purchase.
Unused credits don't expire while your subscription is active, but they can't be exchanged for cash or credited back to your card.
Mailboxes and rented LinkedIn accounts bill on a recurring basis. As with subscriptions, cancellation must be requested before the renewal date — a renewal charge that has already been processed can't be refunded. Cancel these from Settings → [Email Infrastructure / LinkedIn Accounts], or contact support if you need help.
We'll review a refund outside these terms in cases such as:
A duplicate or incorrect charge.
A billing error on our side.
An extended service outage that prevented you from using the platform.
Contact support with your workspace name and the transaction date, and we'll look into it.
Please contact us before filing a chargeback with your bank. Chargebacks are slow to resolve for both sides, and we can usually sort out a billing issue faster directly. Workspaces with an open chargeback may be suspended until it's resolved.
Email [[email protected]] or start a chat from your workspace. Include your workspace name and the date of the charge so we can find it quickly.
